Acceptable Use
Last updated 16 September 2026 · Version 2026-09-16
Simple rules that keep the canteen fair and safe for every student. Operated by Thrive XYZ Limited.
Your account is yours alone
- Do not share your password or let anyone else sign in as you.
- Do not create an account for a child who is not yours, or claim to be a member of staff when you are not.
- Tell us immediately if you think someone else has access to your account.
At the canteen
- A student may only buy against their own wallet. Using another child's name or details at the till is not allowed.
- Canteen credit may not be sold, exchanged for cash, or transferred between students outside the app.
- Shopkeepers must charge only for goods actually supplied, and must not process sales on a student's wallet without that student present.
Honest use of the service
- Do not attempt to top up with money that is not yours, reverse a legitimate transfer, or claim a refund for a purchase you received.
- Do not attempt to bypass daily limits or item restrictions set by a parent or the school.
- Do not probe, scrape, overload or attempt to break into any part of TuckPay, and do not use it for anything unlawful.
Respect and safety
- Treat school staff, shopkeepers and our support team with respect. Abusive or threatening behaviour may lead to your account being closed.
- Do not upload photos of anyone other than the person the photo is for, and do not upload offensive content.
What happens if these rules are broken
- Depending on how serious it is, we may warn you, restrict a feature, suspend the account, or close it and inform the school.
- Where money has been taken dishonestly, we will recover it, report it to the school, and where appropriate to the police.
- If you believe someone is misusing TuckPay, tell us at admin@thrivexyz.xyz.